General terms and conditions of sale of EUROPE & NATURE SA
DATE: August 21, 2025
The website www.europeetnature.com/en/ (the "Site") is published by EUROPE & NATURE SA, a limited company under Swiss law with capital of CHF 100,000, whose registered office is located at 82 le Grand chemin, 1066 Epalinges, Switzerland, registered in the commercial register under number CH-550-1071172-9, in Switzerland, intra-community VAT number: FR77814577730, with a secondary establishment located at 12, rue de la Part-Dieu, 69003 Lyon, registered in the Lyon Trade and Companies Register under number 814 577 730, telephone number: +33 4 825 359 33 (France) + 41 21 862 88 73 (Switzerland) email address: info@europe-nature.com and info@europe-nature.ch ("EUROPE & NATURE" or "we").
The company is registered under the following numbers: Unique Identification Number (EcoMaison) FR412675_10OTRW , (Citeo) FR429038_01BZQM
1. Preamble
These general terms and conditions of sale (hereinafter referred to as the "Terms and Conditions") apply to all orders placed on the Website by any purchaser, whether a natural or legal person, acting in a professional or private capacity (hereinafter referred to as the "Customer" or "you").hereinafter referred to as the "Customer" or "you") for the products or services presented on the Website (hereinafter referred to as the "Products").
By placing an order or making a purchase, the Customer acknowledges that they have read, understood, and accepted these Terms and Conditions without reservation.
EUROPE & NATURE does not accept any conditions that differ from those of the Customer. However, should there be any exceptions to this principle, individual agreements must be expressly agreed in writing. In this case, these express agreements shall prevail over these Terms and Conditions.
The Terms and Conditions are made available to the Customer on the Website, where they can be viewed at any time. The Customer may keep these Terms and Conditions on a durable medium by printing them out.
EUROPE & NATURE reserves the right to modify these Terms and Conditions at any time. The modified Terms and Conditions shall take effect on the date they are posted on the Website and shall apply to all orders placed on the Website from that date onwards.
The Customer is invited to read the Terms carefully before each order of Products. Any order for Products placed on the Site implies acceptance of the Terms by means of a checkbox provided for this purpose and including a hypertext link to the Terms. Where applicable, the order confirmation email sent to the Customer will include a hyperlink to the applicable Terms and Conditions.
The fact that EUROPE & NATURE SA does not invoke any of these Terms and Conditions at a given time cannot be interpreted as a waiver of its right to invoke them at a later date.
2. Registration (account creation) or guest mode
To place an order, the Customer may register or place an order in guest mode.
When registering, the Customer will create a personal account using a username and password, which will allow them to benefit from loyalty points (see section 4.c) and access their invoice or other logistical information at any time without going through EUROPE & NATURE's customer service department. To create an account, the Customer must provide the following information:
- First and last name / Company name (if applicable);
- Email address
- Postal address;
- Telephone number, specifying that the Customer has the right to register on the Bloctel telephone marketing opt-out list;
- The customer's date of birth is optional.
The Customer shall ensure that the information provided during registration is accurate and complete. In the event of a change of address or any other change occurring after registration, the Customer undertakes to update their personal information as soon as possible. The Customer undertakes to keep the password chosen during registration strictly confidential and not to disclose it to third parties. The Customer assumes full responsibility for the use of their password and for all orders placed, even without their knowledge, using this password.
The Customer has the option of placing an order in "visitor" mode. In this case, they will still be asked to provide their email address and delivery and billing details (if applicable) in order to complete the order. The obligation to provide accurate information remains fully applicable, even in "guest" mode.
EUROPE & NATURE reserves the right to close the personal account of any Customer in the event of abusive, unfair, fanciful, or fraudulent use of the ordering service offered on the Site or breach of these Terms and Conditions.
The Customer may delete their personal account at any time.
3. Conclusion of the contract:
a. Capacity to enter into contracts and contractual documents
All Customers declare that they have the capacity to enter into contracts under the terms and conditions set out herein.
EUROPE & NATURE reserves the right to refuse any order from a Customer with whom there is or appears to be a dispute during the processing of an order, in particular a dispute relating to the payment of an order for Products or any abusive or suspicious behavior.
EUROPE & NATURE endeavors to present the essential characteristics of the Products in the best possible way on the Product description sheets, which the Customer must read. In case of doubt, or to obtain additional information about the Products, you may contact EUROPE & NATURE Customer Service by email at [info@europe-nature.ch / info@europe-nature.com] or by telephone at [+ 33 4 825 359 33 / + 41 21 862 88 73].
The photographs and graphics presented on the websites, in the paper catalog, or in emails sent by EUROPE & NATURE are provided for informational purposes only. EUROPE & NATURE cannot be held liable for any differences in the perception of shapes and colors between the photographs or graphics of the products presented.
EUROPE & NATURE will make every effort to ensure that the photographic representation of the Products on the EUROPE & NATURE Websites and catalogs is as accurate as possible. However, it is possible that the perception of the Product(s) may not correspond entirely to the Product(s). The Product(s) are sometimes presented in photographs with other Product(s). The description will mention what is and is not included in the Product.
EUROPE & NATURE SA reserves the right to use any image processing software or application, including solutions using artificial intelligence.
EUROPE & NATURE reserves the right to modify the range of Products, in particular due to constraints related to its service providers (e.g., workshops).
b. Date of order
The date of the order is deemed to be the date on which the order confirmation email is sent.
Additional administrative documents may be requested in order to verify the identity of the person placing the order (see paragraph "Checks to prevent fraud" below). In this case, the order date will be either the date mentioned above or the date of receipt of the requested documents, whichever is later.
The delivery times indicated on the EUROPE & NATURE Websites shall only run from this order date.
c. Checks to prevent fraud
In order to prevent fraudulent use of payment methods, customer accounts, and delivery addresses, and to further secure customer transactions, EUROPE & NATURE carries out checks on orders placed by its customers.
As part of these checks, the customer may be asked to provide us with administrative documents: proof of identity and/or proof of address. If the supporting documents are not sent to us or if the documents sent do not allow us to establish with certainty the identity of the person placing the order and the accuracy of the address, we will not be able to validate the order and it will be canceled or refused. EUROPE & NATURE cannot be held liable for this cancellation or refusal.
Refunds for these cancelled or refused orders cannot be made without a number of checks to identify the payer of the order, and EUROPE & NATURE cannot be held responsible for the time required to process the refund. It is also important to note that payments made by credit card will be refunded to the card used for the order or, if this is not possible, to an account in the customer's name using an IBAN/RIB.
d. Information provided when placing an order
The Customer is responsible for the accuracy and completeness of the information provided and of their order to ensure its proper processing. Thus, the accuracy of the Customer's address and delivery address for the order is their sole responsibility.
In the event of inaccurate information being provided, EUROPE & NATURE cannot be held liable for additional delivery times, additional delivery costs or any other consequences related to the transmission of this inaccurate information.
Any costs incurred by EUROPE & NATURE as a result of errors in the information provided by the Customer shall be borne by the Customer, in particular the costs of returning the order.
e. Prices and pricing
EUROPE & NATURE usually delivers Products only in Switzerland and metropolitan France, including Corsica, and in the other countries mentioned on its Website.
For France and Switzerland, the prices indicated on the Product pages are inclusive of all taxes and include shipping and customs clearance costs.
For countries other than France and Switzerland, shipping costs are charged in addition to the price indicated to the Customer on the Product pages. In this case, the prices including shipping costs will be indicated to the Customer at the latest at the time of payment of the Order.
EUROPE & NATURE reserves the right to modify its prices at any time. These prices are also subject to change due to introductory offers, promotions, or sales.
The applicable price is that indicated on the Website at the time of confirmation of the order by the Customer. The prices in the paper catalog are for information purposes only; the prices on the EUROPE & NATURE Websites prevail over the paper catalog. The customer may not request a discount.
Our prices are for delivery to the bottom of the building or to the ground floor.
In countries that apply eco-participation taxes, these are included in our sales prices at the time of the order. For France, EUROPE & NATURE is affiliated with Ecomaison under the unique identification number: FR412675_10OTRW and Citeo identification number FR429038_01BZQM. You can find more information on the Ecomaison (https://www.ecomaison.com) and Citeo websites.
f. Payment for the order
The Customer may pay for their order using the payment methods offered, including credit card (Visa, Mastercard, Postfinance), PayPal (only in Switzerland) or bank transfer. The use of these different payment methods implies that the Customer accepts the terms and conditions of use of these payment methods, which are offered by third parties and for which EUROPE & NATURE is not responsible. The Customer guarantees EUROPE & NATURE that they have the necessary authorizations to use the payment method they have chosen.
With their order confirmation sent by email, the Customer will receive their invoice as an attachment. The Customer will also have access to the original invoice in their online account if they have registered. EUROPE & NATURE keeps an electronic copy of each invoice. If the Customer cannot find their invoice and order confirmation in their emails, they should check their spam folder. The Customer may contact EUROPE & NATURE at any time to obtain their order confirmation and invoice if they cannot find the documents.
EUROPE & NATURE is not responsible for any amounts charged as commission by credit card companies or other companies that enable payment to be made. It is the Customer's responsibility to find out about any commissions charged by credit card companies before making their purchases.
EUROPE & NATURE remains the owner of the Products delivered until they have been paid for in full by the Customer.
4. Customer order management
a. Order confirmation and conclusion of contract
In the case of an Order placed on the Website, an email is automatically sent to the Customer to confirm that the order has been received. EUROPE & NATURE cannot be held responsible for the non-receipt of this email if the email address is incorrect.. The sales contract is only concluded upon acceptance of your order, i.e. upon receipt by the Customer of the order confirmation from EUROPE & NATURE.
b. Product availability
EUROPE & NATURE works, depending on the products, on the basis of just-in-time stock or direct orders from its suppliers. As a result, depending on the case, Products are available within the limits of the stock available at EUROPE & NATURE or subject to the stock available at its suppliers.
Products available in EUROPE & NATURE's stock are marked "Delivered to your home within (...) days. These delivery times are estimates and apply to deliveries in Switzerland and France. Outside Switzerland and France, special delivery times apply.
EUROPE & NATURE updates its availability very frequently, but cannot be held responsible if stock varies during the day, as stock is reserved for the customer at the time of placing the order. More detailed information can be provided to the customer by telephone or email.
Some items are ordered from the supplier on the date of the order. In this case, EUROPE & NATURE excludes all liability in the event of unavailability of the products ordered.
The Customer will be informed by EUROPE & NATURE of any delay in the delivery of an order either by telephone or by email.
The Customer may then choose to cancel their order based on this new information. No cancellation compensation (other than a full refund of the Order) may be claimed.
In the event of unavailability, EUROPE & NATURE may offer the Customer a Product of equivalent quality or price. EUROPE & NATURE will then request the Customer's formal agreement before shipping. If the Customer does not agree to the delivery of an equivalent product within thirty days of the proposal, the order will be canceled and the amounts already paid by the Customer will be refunded, to the exclusion of any other compensation and without any liability on the part of EUROPE & NATURE.
c. Loyalty points (consumer customers only)
The Customer is, by default, considered a visitor. However, the consumer Customer has the option of creating a customer account and registering (see Article 2 of these Terms and Conditions) and, in this case, will have access at any time to their order history, invoices, discount vouchers, and other information made available by EUROPE & NATURE.
Registered Customers may accumulate loyalty points for each order of Products placed on the Website. Loyalty points are accumulated from the moment the Customer account is registered and are not retroactive for previous orders for which the Customer was invited.
These loyalty points give rise to discounts applicable to subsequent Product orders based on the value of the points at the time of conversion. The value of the points and the criteria for using them are indicated in the "Club Oxygène" section of the Website. These point values may be changed at any time by EUROPE & NATURE at its discretion. These points are valid for 5 years and can be combined with other promotions unless expressly excluded by EUROPE & NATURE. They are not convertible into cash.
d. Right of withdrawal
The Customer has a period of thirty (30) calendar days from the day on which the Customer, or the third party designated by the Customer if the Customer does not wish to use the carrier designated by EUROPE & NATURE, takes physical possession of the Products, without having to justify their decision or bear any costs, except for the return costs.
If the Customer has ordered several Products in a single order, or if the Products have been delivered in several parts, the withdrawal period shall begin when the Customer, or the third party designated by the Customer, takes physical possession of the last Product or the last part of the delivery.
To exercise their right of withdrawal, the Customer must notify EUROPE & NATURE of their decision to withdraw by email to Customer Service (address at the bottom of the website info@europeetnature.com). To this end, the Customer may use the form attached hereto, although this is not mandatory.
The Customer has a period of thirty (30) days from the date of dispatch of their withdrawal to return the Products, with the return shipping costs being at their expense. An email confirming receipt of the Products will be sent to the Customer.
The return of the Product in accordance with the right of withdrawal shall be carried out in accordance with Article 5.d of the Terms and Conditions.
If the right of withdrawal is exercised, EUROPE & NATURE will refund the Customer the price of the Products concerned within a maximum period of fourteen (14) days from receipt of the Customer's withdrawal, subject to the return of the Products concerned. If the Products are not returned within this period, EUROPE & NATURE may defer the refund until the Product has been recovered or until the Customer provides proof of shipment of the Product. The refund will be made using the same means of payment as that used for the initial transaction, unless the Customer and EUROPE & NATURE expressly agree on another means of refund.
Please note that EUROPE & NATURE will not reimburse any additional costs incurred by the Customer's choice of a more expensive delivery method than the delivery method offered by Europe & Nature.
In the event of depreciation of a returned Product resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of the Product, EUROPE & NATURE reserves the right to make a deduction from the refund as compensation.
The following are excluded from the right of withdrawal:
- Products made to the Customer's specifications (special size or color, etc.) or clearly personalized products which, due to their nature, cannot be resold.
- Any bedding or interior textiles that have been used and cannot be resold for hygiene reasons.
For any questions regarding the right of return, the Customer is invited to contact customer service at the following address: info@europeetnature.com
5. Delivery of the order
a. Shipping time
The delivery times shown on the Product pages are indicative shipping times and do not include Saturdays, Sundays, and public holidays.
Orders placed online via the Website are processed every morning from Monday to Friday.
In the event of partial unavailability of Products, EUROPE & NATURE may be required to split shipments. In this case, the available Products will be shipped first, and the rest of the order will be shipped when the other Products are available, at no extra cost to the Customer.
An email is automatically sent to the Customer when the Products are shipped, provided that the email address provided by the Customer when placing the order is correct. We recommend that Customers check their SPAM folder for messages.
If it appears that the shipping time cannot be met, a new shipping time will be communicated to the Customer, based on the information available to EUROPE & NATURE. The Customer may also cancel their order under the conditions set out in Article 4.b) above.
b. Order tracking
EUROPE & NATURE will send the Customer an email informing them that their Order has been dispatched. The Customer may contact EUROPE & NATURE's customer service department to find out the status of their Order.
Registered Customers may check the status of their order at any time on the EUROPE & NATURE Websites by logging into their account (under the "My Orders" section).
EUROPE & NATURE cannot be held responsible for delays or errors committed by its carriers.
c. Receipt of the order
EUROPE & NATURE reminds its Customers that:
The delivery address (which may be different from the billing address) must be accurate and include all details necessary for proper delivery.
For deliveries of bulky items, it is the Customer's responsibility to ensure that the delivery location is accessible and to inform EUROPE & NATURE accordingly. If delivery cannot be made due to accessibility issues, EUROPE & NATURE cannot be held liable.
Any error in the delivery address, accessibility of the location, telephone number, absence of the Customer, or any other problem requiring a new delivery may be invoiced at the actual cost of the new delivery, and payment of these additional costs alone will allow the new delivery to be made.
d. Product returns
Where possible, Products must be returned in their original packaging but, if this is not possible, the Customer must pack them carefully for transport and facilitate their sale. Furniture must not have been assembled beforehand.
All returns, without exception, must be preceded by written notification (email or post) to EUROPE & NATURE's customer service department at the following address: info@europeetnature.com. EUROPE & NATURE SA will then inform the Customer of the procedure to follow.
This is not a request for authorization, but a necessary procedure to ensure a return that is traceable and secure for the Customer.
EUROPE & NATURE cannot be held liable for any loss of Products during their return.
e. Conditions for returns under the AGEC law (consumer Customers with a delivery address in France only)
The AGEC law (anti-waste for a circular economy) requires, in France, the return of used products to give them a second life.
When you make a purchase on the Site, the following return services are offered to you:
Furniture that cannot be transported without equipment
When you purchase a bulky piece of furniture that cannot be transported without equipment on the Site and the delivery destination is in France, EUROPE & NATURE will collect your bulky furniture free of charge upon delivery to your home, whether it is EUROPE & NATURE products or products from other brands, to the extent that the AGEC Law applies, under the following conditions:??
* You must contact our customer service department (info@europeetnature.com) before placing any order that includes a request for the return of your old furniture;
* The return is based on the principle of "one piece of furniture purchased, one piece of furniture returned";
* The used furniture to be returned must be of the same type as the newly purchased furniture;
* The furniture to be returned must be bulky (width, length, or height greater than two meters OR weight greater than 20 kg) and must not be transportable without equipment.
EUROPE & NATURE may refuse to take back any Product which, as a result of contamination or mishandling, poses a risk to the safety and health of the personnel responsible for its collection and which cannot be avoided by the use of conventional personal protective equipment or standard packaging provided by the manufacturers or their co-organization in accordance with Article R. 541-165 of the French Environmental Code.co-organization in accordance with Article R. 541-165 of the French Environmental Code.
The collection of your old furniture is not mandatory on the day of delivery.
Small transportable furniture without equipment
When you purchase a small piece of furniture that can be transported without equipment (i.e., for any request to collect a piece of furniture weighing less than 20 kg and/or with maximum dimensions of less than 2 meters, without wheels or casters) on the Website, with a delivery destination in France, EUROPE & NATURE SA will not take back small furniture of the same type and quantity as the new furniture purchased, but will allow you to drop off your used furniture free of charge at a nearby collection point. You will find a list of collection points where you can drop off your used small furniture at the following link: https://www.maisondutri.fr/livraison-et[1]reprise-de-votre-meuble/.
The conditions for benefiting from this collection service at the collection point are the same as those applicable to non-transportable furniture without equipment.
6. EUROPE & NATURE guarantees and exclusion of liability
To the extent permitted by law, EUROPE & NATURE shall not be liable to Customers for any negligence and/or circumstances beyond its control. Furthermore, indirect damages are expressly excluded.
EUROPE & NATURE declines all liability for the misuse or improper use of the Products ordered by the Customer.. The total or partial inability to use the Products, in particular due to incompatibility of equipment, shall not give rise to any compensation or reimbursement or liability on the part of EUROPE & NATURE. The websites to which the Site refers directly or indirectly are not under the control of EUROPE & NATURE. Consequently, EUROPE & NATURE assumes no responsibility for the information published on these sites.
EUROPE & NATURE's liability for the actions of its agents and subcontractors is limited to cases where serious or intentional misconduct in their selection or supervision can be proven.
This limitation of liability does not apply in cases of mandatory legal liability, in particular in cases of liability for intentional misconduct, gross negligence, or in cases of bodily injury, loss of life, or damage to physical integrity or health.
For the attention of French consumer Customers:
The consumer has a period of two years from the date of delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.
Where the contract for the sale of goods provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal guarantee shall apply to that digital content or digital service throughout the period of supply provided for. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date on which it appeared.
The legal guarantee of conformity requires the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within 30 days of their request, free of charge and without significant inconvenience to them.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from an extension of the initial guarantee for six months.
If the consumer requests repair of the goods but the seller insists on replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.
The consumer may obtain a reduction in the purchase price while retaining the goods or terminate the contract and receive a full refund in exchange for returning the goods if:
1) The professional refuses to repair or replace the goods;
2) The repair or replacement of the goods takes place after a period of thirty days;
3) The repair or replacement of the goods causes significant inconvenience to the consumer, in particular where the consumer bears the cost of returning or collecting the non-compliant goods, or where the consumer bears the cost of installing the repaired or replacement goods;
4) The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
The consumer is also entitled to a price reduction or to terminate the contract if the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. The consumer is then not required to request repair or replacement of the goods in advance.
The consumer is not entitled to terminate the sale if the lack of conformity is minor.
Any period during which the goods are unavailable for repair or replacement suspends the warranty that remained in force until the goods were returned in good condition.
The above rights result from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.
The consumer also benefits from the legal guarantee against hidden defects in accordance with Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the goods are retained or to a full refund upon return of the goods.
a. Delivery delays
In the event of a delay in delivery compared to the deadlines announced by the carriers, or a missed appointment, the Customer must first contact the carrier or its distribution office.
In all cases of delays exceeding 48 hours, the Customer must contact EUROPE & NATURE to open a dispute or investigation file to search for the package. Packages may be misplaced by carriers. The deadlines imposed by carriers mean that the Customer must report the loss within 8 days of receiving the shipping notification from EUROPE & NATURE.
After the period of thirty (30) calendar days from the date of dispatch indicated in the order confirmation, no claim by a Customer for non-receipt or loss of the package will be taken into account. The Customer is responsible for regularly checking the status of their order and reporting any unusual delays as soon as possible. This clause applies within the limits authorized by applicable law, particularly with regard to consumer protection.
In the event of a complaint made by a Customer within the aforementioned period of thirty (30) days, EUROPE & NATURE will be responsible for making the necessary complaints to the carrier concerned. If the package is not found, EUROPE & NATURE will deliver the same Product again (within the time limits of availability) or offer a refund to the Customer.
b. Damaged packages
Upon receipt of the Product, it is the Customer's responsibility to inspect it to check whether it has been damaged during transport or has any apparent defects. Any damage or defect found must be noted on the delivery note or notified to the carrier by registered letterwith acknowledgement of receipt within three days, without prejudice to the consumer Customer's right to subsequently make a claim regarding the conformity of the Product within the legal warranty period.
If the goods delivered by the carrier arrive broken, it is imperative to refuse delivery categorically, specifying "refused - broken" on the delivery note.
EUROPE & NATURE does not allow the carrier to deliver the goods without a signature and acceptance of the delivery in good condition by the Customer.
After issuing these reservations or refusals, the Customer must notify customer service within 48 hours by email to info@europeetnature.com so that EUROPE & NATURE SA can take the necessary measures. The email must be accompanied by supporting documents (photos/videos) from the Customer.
In the absence of notification to EUROPE & NATURE within the specified time limit, the Customer shall not be entitled to any compensation.
c. Strikes
In the event of a postal service strike, carrier strike, or any other exceptional event that slows down or prevents the delivery of packages, EUROPE & NATURE will make every effort to inform the Customer of the status of their package, but cannot be held responsible for any delays.
d. Force majeure
EUROPE & NATURE cannot be held liable for any failure to fulfill its obligations due to the occurrence of a case of force majeure. Cases of force majeure include, but are not limited to, any incident in the production or transport of the Products, stock shortages not attributable to EUROPE & NATURE, natural disasters, acts of war, states of emergency, riots, insurrections, fires, explosions, floods, epidemics, strikes, lockouts, or any other event beyond the reasonable control of EUROPE & NATURE. NATURE, natural disasters, acts of state, war, states of emergency, riots, insurrections, fires, explosions, floods, epidemics, pandemics, accidents, delays by suppliers, factory closures or any other social conflict.
e. Data protection
When the Customer browses the Website, creates an account, and places an order, EUROPE & NATURE collects and processes the personal data provided by the Customer. EUROPE & NATURE collects and processes personal data solely within the framework of the legal provisions, while paying particular attention to compliance with the Data Protection Act in its current version.
EUROPE & NATURE, as data controller, undertakes to ensure the protection of this personal data.
Further information about the processing of your personal data, your rights and related questions can be found in our privacy policy and can be viewed at any time under "Privacy Policy." This information is also an integral part of these Terms and Conditions.
The processing of the Customer's personal data by EUROPE & NATURE is carried out for the purposes of fulfilling the order and its follow-up (in particular warranty, right of withdrawal if applicable, etc.) as well as for customer relationship management. The legal basis for the processing is therefore the performance of the contract.
To enable the order to be processed correctly and, in particular, to enable appropriate follow-up and optimal delivery, the Customer's personal data is communicated to EUROPE & NATURE's service providers and subcontractors involved in the execution of the order.
The Customer's personal data is not kept beyond the period necessary for its processing and, in any event, for a maximum of ten years from the date of collection or the last contact initiated with EUROPE & NATURE.
The Customer may at any time access their personal data, request its rectification, request its deletion or restriction for legitimate reasons in accordance with legal provisions. In certain cases, they may object to processing for reasons relating to their particular situation or exercise their right to data portability.
All or part of these rights may be exercised by sending a request by email to info@europe-nature.ch/info@europe-nature.com.
If the Customer believes that their rights have not been respected in connection with this processing or that the system implemented does not comply with the rules on personal data protection, they may inform us directly at the contact details above or, where applicable, submit a complaint online to the CNIL or by post.
7. Intellectual property
All elements of the EUROPE & NATURE Website, whether visual, graphic, video or audio, including the underlying technologies used, are protected by copyright, trademarks or patents.
All these elements, whether registered or not, are the exclusive property of EUROPE & NATURE or its partners. Any use is strictly prohibited.
Any person with a website who wishes to place a simple link on their website that directs to the EUROPE & NATURE websites must request authorization from EUROPE & NATURE. Authorization granted by EUROPE & NATURE shall in no way constitute an implicit agreement of affiliation and shall in no way be granted on a permanent basis. Upon request by EUROPE & NATURE, this link must be removed. Any hypertext link to the EUROPE & NATURE Websites using techniques such as "framing" or "in-line linking" is strictly prohibited.
The use of all or part of the distinctive features of EUROPE & NATURE, the Site and/or its Content, in particular by downloading, reproduction, transmission or representation for purposes other than those provided for in these Terms and Conditions, is strictly prohibited.
8. Entirety of the Terms and Conditions
In the event that one or more of the provisions of the Terms and Conditions is deemed invalid or unenforceable by a competent court or by applicable law or regulation, that provision shall be deleted without affecting the validity and enforceability of the other provisions of these Terms and Conditions. The fact that EUROPE & NATURE not to invoke any provision of these Terms and Conditions shall not be deemed a waiver of the benefit of that provision or of the right to invoke it at a later date and/or to seek compensation for any breach of that provision.
9. Territoriality and applicable law
Subject to the application of the mandatory national rules of the law of the country of habitual residence of the consumer Customer, Swiss law shall apply, the application of the 1980 Vienna Convention on Contracts for the International Sale of Goods being expressly excluded, and the competent courts shall be those of Lausanne, Switzerland.
The consumer Customer may resort to any alternative dispute resolution method and/or by accessing the European online dispute resolution platformonline dispute resolution at the following address: http://ec.europa.eu/odr, which will attempt, in complete independence and impartiality, to reach an amicable resolution of the dispute.
The Customer may also have recourse to a consumer mediator free of charge, under the conditions defined in Articles L.616-1 et seq. of the French Consumer Code. The mediator to which EUROPE & NATURE refers is the Centre de Médiation et d'Arbitrage de Paris (CMAP).
The Customer remains free to accept or refuse mediation and, in the event of recourse to mediation, each party is free to accept or refuse the solution proposed by the mediator.
APPENDIX 1 Model withdrawal/return form
(Complete and return this form only if you wish to exercise your right of withdrawal)
For the attention of:
Postal address:
Email:
Telephone:
I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*) below:
Ordered on (*) / received on (*) :
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:
(*) Delete as applicable.
©EUROPE & NATURE SA