Buyers Warranty

  • You can call us every day from 8:00 to 10:00 p.m. on +41 21- 8 - NATURE or +41 21-862 88 73 or during working hours at +33 33 4825359 from 9:00 to 5:00 p.m. At any time, you can leave us a message with your contact information, we will call you back within 24 hours.
  • You can write us at We answer within 24 hours.
  • We speak French, German and English. We answer by email and phone in these 3 languages.
  • You have a customer right of return of 30 days if the product does not satisfy you! Just return it in the original packing conditions.
  • In buying with Europe & Nature, you earn loyalty points for you on your next purchase and benefit from reductions.
  • You can place the order by phone. You can pay by bank transfer if you do not wish to pay by credit card.
  • If you need advice on the quality of our products, manufacturing conditions, conditions of recycling, allergy problems, toxicity of your home, best conditions for sleep .... Feel free to call us or write to us.