You can call us every day from Monday to Saturday from 9 am to 5 pm at +41 21- 8 - NATURE or +41 21 - 862 88 73 or during office hours at +33 4 825 359 33 from 9 am to 5 pm. At any time, you can leave us a message with your contact information and we will call you back within 24 hours.

You can write to us at We answer within 24 hours.

We speak French, German and English. We answer by email and by phone in these 3 languages.

You have a 30 day exchange guarantee if you are not satisfied with the product! Just return it to us in the original packaging conditions. Please note that the return conditions do not apply to customers outside France and Switzerland.

By buying on Europe & Nature, you accumulate loyalty points allowing you during your next purchase to benefit from important reductions.

You can place the order by phone and make a bank or postal transfer if you do not wish to pay by Internet.

You need advice on the quality of our products, on the conditions of manufacture, on the conditions of recycling, on the problems of allergy to the interior toxicity of your house, on the best conditions of sleep.... Do not hesitate to call or write us.


As soon as your order is shipped we send an email giving the name of the carrier and his contact and if applicable the website where you can track your order. It is important to receive this email because it allows you to track your package. If you did not receive it, look in your spam. Automatic messages are often classified as spam...

The development of commercial traffic on the Internet imposes crazy speeds on our drivers. And their constraints are immense: traffic jams, strikes, false address. It may be that you are promised an appointment that the carrier will try to respect but the hazards of their tour make that they will have to postpone an order despite their will. In Switzerland (with paying service,) the delivery to the floor is part of our services. In France, we recommend you to use the services of our partner needhelp.

Many customers write to us to tell us not to work with this or that carrier anymore....But all the carriers we work with have failures and have similar reliability rates. In case of problems, we do our best to make up for them.



According to the banking organizations treating with the cards, we do not have the right to have trace of your number of bank card, of confidential code .... When a return, we will systematically ask you for your banking co-ordinates (RIB, IBAN...) to be able to make the refund.