Countries we deliver to
Europe & Nature is based in Switzerland and France.
We deliver to all European countries and we pay customs duties and VAT for you for the following countries:
SWITZERLAND, FRANCE (free shipping), GERMANY, BELGIUM, AUSTRIA, THE NETHERLANDS, and LUXEMBOURG (Zone A).
If a country is not mentioned in the automatic list of countries to which we deliver, simply call us and we will give you an estimate. In principle, we can deliver to all countries for lightweight items (duvets, mattress toppers, throws).
France & Switzerland: FREE SHIPPING, NO CUSTOMS DUTIES OR VAT TO PAY
For France and Switzerland, the price includes the cost of the product and delivery to the bottom of your building or to the entrance of your house.
We do not directly carry items upstairs or assemble furniture, but we work in partnership with the company Needhelp. For any requests for assembly, removal, delivery upstairs, or furniture assembly, please contact them. Please click on the link below
https://www.needhelp.com/europeetnature
Delivery times
Delivery times are indicated on the product pages. We have two types of products: products in stock (usually 10 days) and products made to order (5 weeks on average). Products made to order can be shipped directly from our manufacturing workshop.
For countries outside Switzerland and France, transport time must be added.
Your orders are processed once your payment has been received. You should have received an order confirmation by email. Please check your spam folder.
Shipping rates (outside Switzerland and France)
Pricing depends on the number of products in your order and the shipping zone.
Before confirming your order, you can simulate the delivery cost (without obligation).
Shipping
All our products are inspected and checked before shipping. Some items may be shipped directly from the manufacturer. When ordering different items, don't worry if you receive a partial order; the rest is being prepared.
Tracking your order
Once you have placed your order, you will receive an automatic confirmation email. If you have chosen bank transfer as your payment method, we will wait for the transfer to be received before processing your order. It is helpful to send us proof of your payment by email.
You can also call us Monday through Friday from 9 a.m. to 5 p.m. at +33 4 825 359 33 or at any time at +41 21 8 NATURE / +4121 8 628873 to find out the shipping status of your orders. We will be happy to assist you.
You can also write to us at info@europe-nature.com.
Order delivery
It is essential that you provide us with your cell phone number when placing your order. Please note that this number must include the country code for the delivery address of your order.
Check your spam folder, as you will receive an automatic message allowing you to track your order when it is shipped.
If you have any special instructions for us, please let us know when you confirm your order.
Bulky packages
Delivery drivers never go upstairs.
Receiving your order
Packages are inspected by us before shipping.
It is essential that you check your goods carefully upon receipt. If the goods are damaged, do not accept the delivery (refusal of delivery for damaged goods).