Not satisfied with your purchase?
You have 30 days from the date of receipt to return the product to us.
The product must be in its original condition and packaging,
You have 30 days from the date of receipt to return the product to us.
The product must be in its original condition and packaging,
- furniture must not have been assembled,
- bedding items (duvets, pillows, duvet covers, and mattresses) must not have been used (for hygiene reasons).
To return a product, simply:
- contact our customer service department by calling +41 21 862 88 73 or +33 4 825 359 33, or write to us at info@europe-nature.com, providing your order number and the reasons for your return.
- Return shipping costs are the responsibility of the customer as they are not included in the sale price.
We are particularly attentive to your satisfaction because we sell quality products. That is why we are very grateful for any explanations you can give us regarding your reasons for returning a product. This will enable us to improve our purchasing conditions and, if necessary, inform our supplier partners. For more details, please refer to the general terms and conditions of sale.
Kind regards,
Europe & Nature Customer Service
+41 21 862 88 73 / +33 4 825 359 33
info@europe-nature.com